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Dealing with a Damaged Windscreen

Find out what to do if you you have a damaged windscreen

 

1. Assess the Severity

  • Minor Damage: If the damage is small (e.g., a chip or crack smaller than a pound coin) and not in the driver's eyeline, you can continue your journey while keeping an eye on it.

  • Severe Damage: For safety reasons, if the damage is extensive, you might need to get it repaired immediately. Our On Road Support team can guide you in finding a qualified technician.

 2. Notify us Contact our On Road Support (ORS) team as soon as possible to notify us of the situation or if you require any help.

  • Click here to access the reporting form.

  • Once there, select "Accident", complete the Accident Reporting Form with as much detail as you can, and include clear photos of the damage.

 3. Arrange for Repairs or Replacement: Should a repair or replacement be necessary, our On Road Support team is here to help you locate a trusted professional who can perform the work.
 4. Reimbursement for Covered Repairs: If you've opted for one of our protection plans—such as Windscreen, Mirror & Tyre Protection or the High Road/Value Pack Liability Reduction options—retain the invoice for the repair. You’ll be eligible for reimbursement upon returning, as per our terms and conditions.
 

Looking for more assistance?

Our dedicated On the Road Support (ORS) team is ready to help! Just click the link and choose the 'I require Technical Support' option. Fill out the form with as much detail as possible, and a member of our team will reach out to you.