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What to Do if You Have an Accident

A Step-by-Step Guide for Handling Accidents Safely and Responsibly

Experiencing a collision while on hire in a motorhome can be stressful, but following the correct steps ensures your safety and compliance with legal requirements. Here’s what to do:

What to Do Immediately

  1. Call the Police
    If anyone has been injured, contact the police right away.

    • Dial 999 in the UK or 112 if you’re elsewhere in Europe.

  2. Call an Ambulance
    If urgent medical attention is required, call an ambulance for assistance.

    • Use the same numbers: 999 in the UK or 112 in Europe.

  3. Stop and Stay at the Scene
    Always stop and remain at the accident location, no matter how minor the collision.

    • Leaving the scene is a legal offence, especially if a person, domestic animal, vehicle, or roadside fixture has been injured or damaged.

  4. Keep Calm and Get Prepared

    • Stay calm and locate your high-visibility jacket, which is stored in your emergency box in the motorhome’s exterior locker. Ensure everyone traveling has one.
    • Prepare to take any safety precautions necessary.

  5. Make the Area Safe

    • Move the vehicle(s) to a safe place, preferably away from traffic.
    • If you cannot move the vehicle(s), call the police and turn on your hazard lights.
    • Place a warning triangle at least 45 metres (50 yards) behind your motorhome to alert approaching traffic. Adjust the position if you’re near a bend or corner.

  6. Ensure Passenger Safety

    • Have all passengers leave the motorhome and stand well away from passing traffic, ideally on nearby land or a safe bank. This is particularly important if there’s a risk of another vehicle striking your motorhome.

Paperwork and Reporting

  1. Complete the Accident Form

    • Just click the link and choose the 'Accident' option.
    • Fill out the form with as much detail as possible, including images of any damage to your vehicle.
    • If a third party was involved in the accident ensure you collect their contact information, vehicle details and photo's of any damage to their vehicle.
  2. Collect Witness Details
    • Independent witnesses are essential for accident reports. Get their names, telephone numbers, and email addresses.
    • Witnesses cannot be passengers from either vehicle involved.

  2. Avoid Liability Admissions

    • Do not admit fault or liability to any other parties.
    • Avoid making settlement offers or similar agreements.

  3. Inform Us

    • Contact us as soon as possible for further guidance and assistance. Just click the link and choose the 'Accident' option.

By following these steps, you can handle the situation responsibly and ensure everyone’s safety. We’re here to support you through the process—don’t hesitate to reach out.

Looking for more assistance?

Our dedicated On the Road Support (ORS) team is ready to help! Just click the link and choose the 'I require Technical Support' option. Fill out the form with as much detail as possible, and a member of our team will reach out to you.